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Have questions about your order, or a general enquiry?
How can we help?
FAQS
What is your return policy?
Our primary goal at Ambassadors is to serve Christians. If you believe a product is defective, damaged, the incorrect item, or simply not what you expected, we want to make it right.
All items must be in new or like new condition to qualify for a full refund which would include being free of rips, tears, stains, or alterations.
If the product arrived damaged, we ask you to send it back.(prepaid shipping labels are made available for free) Once it has been inspected we will issue a refund to the original form of payment. If the item was damaged after receiving it or by wearing it, it will not be accepted for refund or exchange.
How long do I have to return an item?
Returns are accepted 30 days after receipt of purchase.
What Condition must the product be in to return it?
All items must be in new or like new condition to qualify for a full refund which would include being free of rips, tears, stains, or alterations.
How long does it take to receive an item?
All orders are processed within 1 to 3 business days (excluding Sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping times and arrivals may vary based on the volume of the order. However, most shipments should arrive within 2-8 business days.
Due to Covid-19 or shortage of workers in the postal service, some shipments may take longer than expected.
All shipping is done through USPS, and pricing may vary depending on the volume of order.
How to do I get free shipping?
For orders over $50, we offer free shipping anywhere in the United States.
Do you ship internationally?
We currently do not offer international shipping.
What do I do if I never received my order?
We ask that you wait 15 days to receive your order. In the event your order does not arrive within 15 days please reach out to us at connect.amabassadors@gmail.com. We will look into what happened and will respond in a timely manner. If the fault was deemed to be a mishandling on our end, we will expedite your order and you will receive a coupon for your next order as well.
What do I do if I receive a defective order?
If the product arrived damaged, then we ask you to send it back (prepaid shipping labels are made available for free). Once it has been inspected we will issue a refund to the original form of payment, or offer in store credit with an additional coupon offer, or we will exchange the order for free . If the item was damaged after receiving it or by wearing it, it will not be accepted for refund or exchange.
How do I make changes to an order I’ve already placed?
If the order has not shipped yet, you can reach out to us at connect.ambassadors@gmail.com or text ORDER CHANGE to 417-413-4299 and we will be happy to change it for you manually. In the case the order has already shipped and it is not what you wanted, you can send it back to us and we will replace it for free (See our return policy).
Where are you located?
We are located in Republic, MO, a small town just outside of Springfield, MO. If you are in the local area let us know at connect.ambassadors@gmail.com, we would love to meet you!
How is the product made? Where do the materials come from?
Our product is made in the United States and is made by quality screen printers. We shop the best shirts and materials to make sure you receive a product that is not only comfortable, but will last you a lifetime. Our shirts are made from the Comfort Colors T-Shirts, some of the most comfortable and durable shirts in the market.
How do I make sure I order the right size?
Under the product description for each item there is a picture with the size of the model and the size shirt they are wearing. However if you are still not confident please email us at connect.amabassadors@gmail.com.
How do I contact your company if my question isn’t answered here?
If your question is not answered in our FAQ’s page or our policy pages please email us at connect.ambassadors.@gmail.com
Or text us anytime at 417-413-429.
We will respond to your question in a timely manner and give the best answer we can.
